What is the user experience?
In an environment where user applications, services and networks are increasingly demanding, it is essential to know the quality of the user experience. This issue is one of the daily responsibilities of operators to their customers, but it is also present in a business environment where a company seeks the efficiency of its workers in its internal processes and to provide a satisfactory customer experiences in all channels.
In Ayscom we are well versed in the market-leading solutions that can be used for quantifying user perceptions and reaching the level of quality required, and even for predicting what consumers want.
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Technologies
DPI (Deep Packet Inspection)
Classify and identify the applications used
Make the application content visible
Identify users and their profiles
Analyse information from their terminals or computers
Discover the number of users affected by incidents
Information on the use of rates and trends
Obtain quality metrics on user experience
Learn from internal flows: who uses them and how
APM (Application Performance Management)
Visualise and prioritise the availability of their applications and business transactions
Find out if poor performance is due to the network (yours or your users’/customers’), operating system, middleware, database or simply the code
Reduce troubleshooting time and resources
Auto-detect and monitor performance of business transactions
CEM (Customer Experience Management)
Turn customer complaints into satisfaction by providing them with the right information
Reduce costs through shorter resolution times
Earn loyalty and ensure that the most important customers have a good experience by monitoring their service levels.
Proactively resolve incidents before they degrade the user experience
Adapt offers, business models and marketing strategies to your clients
Geolocate areas of interest on which to focus efforts to maximise the experience quality
Benefits
Transparent visibility of users’ experience quality
Diagnose and resolve incidents effectively, shortening resolution times
Understand the interests of your users and create new products and services according to their needs
Prioritise investments based on the results of actual market demand
Improve customer service, ensure customer satisfaction and reduce churn
Prioritise efforts in investigating incidents based on business impact
Support decisions based on real user experience quality information
Protect your vip customers by providing service for premium customers
Practice areas
Technology
Marketing
Product
Customer care
Operations
Sales
