

What is the user experience?
In an environment where user applications, services and networks are increasingly demanding, it is essential to know the quality of the user experience. This issue is one of the daily responsibilities of operators to their customers, but it is also present in a business environment where a company seeks the efficiency of its workers in its internal processes and to provide a satisfactory customer experiences in all channels.
In Ayscom we are well versed in the market-leading solutions that can be used for quantifying user perceptions and reaching the level of quality required, and even for predicting what consumers want.
Back to NETWORK AND SYSTEMS
Technologies
DPI (Deep Packet Inspection)



























Classify and identify the applications used



























Make the application content visible



























Identify users and their profiles



























Analyse information from their terminals or computers



























Discover the number of users affected by incidents



























Information on the use of rates and trends



























Obtain quality metrics on user experience



























Learn from internal flows: who uses them and how
APM (Application Performance Management)



























Visualise and prioritise the availability of their applications and business transactions



























Find out if poor performance is due to the network (yours or your users’/customers’), operating system, middleware, database or simply the code



























Reduce troubleshooting time and resources



























Auto-detect and monitor performance of business transactions
CEM (Customer Experience Management)



























Turn customer complaints into satisfaction by providing them with the right information



























Reduce costs through shorter resolution times



























Earn loyalty and ensure that the most important customers have a good experience by monitoring their service levels.



























Proactively resolve incidents before they degrade the user experience



























Adapt offers, business models and marketing strategies to your clients



























Geolocate areas of interest on which to focus efforts to maximise the experience quality




Benefits



























Transparent visibility of users’ experience quality



























Diagnose and resolve incidents effectively, shortening resolution times



























Understand the interests of your users and create new products and services according to their needs



























Prioritise investments based on the results of actual market demand



























Improve customer service, ensure customer satisfaction and reduce churn



























Prioritise efforts in investigating incidents based on business impact



























Support decisions based on real user experience quality information



























Protect your vip customers by providing service for premium customers




Practice areas
Technology


Marketing


Product


Customer care


Operations


Sales

