Soporte de herramientas

At Ayscom we offer a maintenance service designed to ensure the performance and availability of our customers’ monitoring and test systems.

Our support team is staffed by experts certified in a great many technologies and by the firms we represent for support and maintenance jobs such as reception, qualification, coordination and troubleshooting of incidents.

Within this service we offer all troubleshooting tasks (including configuration or recovery of configurations), consultations and on-site visits. Additionally, with this service, we include version upgrades according to the manufacturers’ protocols.

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All equipment supplied by AYSCOM will have a manufacturer’s warranty of at least 1 year.

During the warranty period, the manufacturer guarantees that the HW/SW shall be free from defects while it is in normal use and provide performance in line with published specifications.

When any kind of SW or HW defects are communicated through the support line or by email a support case is opened with the manufacturer for tracking the repair.

If any HW component fails, customers can get remote or “on site” support by contacting AYSCOM’s technical service. Hardware incident support includes the following services:

Moreover, for some product lines AYSCOM offers the Advance Replacement option and sends a replacement unit the day after (NBD) being the problem has been qualified.

soporte incidencias hardware