What is the remote monitoring operating center?
Maintaining an NOC (Network Operation Centre) requires expensive infrastructure and dedicated human resources who must be continually trained and updated in the monitoring and supervision technologies and solutions that are available.
back to network and systems
Processes
Maximize their efficiency and reduce operating costs
through its Remote Network Operation Centre (ROC), enables its customers to maximize their operational efficiency and reduce direct and indirect operating costs:
Event management
Incident management
Performance monitoring
Available monitoring
Capacity monitoring
We identify and diagnose any incident
In Ayscom’s operations centre, its expert engineers use the most advanced monitoring technology available to proactively identify and diagnose any incident or drop in service performance, giving each event the importance it needs.
Characteristics
Proactive
notification
Contamos con la más avanzada tecnología de monitorización para diagnosticar incidencias de forma proactiva.
Incident diagnosis and corrective
activities management
Maximizamos la eficiencia operativa y ayudamos a reducir costes de gestión.
Network and services
performance evaluation
Optimizamos los procesos de monitorización a través de la evaluación continua de los servicios ofertados.
User experience
quality analysis
Nuestro principal objetivo es mantener altas las expectativas de los usuarios a través de servicios óptimos.
Direct access to
support engineers
Ponemos a disposición de los clientes nuestros ingenieros expertos, cualificados y certificados en las últimas tecnologías.
Highly qualified staff with certifications in technologies (Cisco, MEF, etc.) and solutions (monitoring / supervision)
(Cisco, MEF, etc) como en soluciones (monitorización / supervisión).
Systems updating at the opportune moment
Ofrecemos una actualización continua de los sistemas para evitar fallos y minimizar incidencias.
Periodic operational
reports
Informes periódicos de estatus del sistemas, incidencias y resolución de fallos.
Secure remote client access to
monitoring platforms
Disponibilidad total de las plataformas de monitorización para su supervisión por parte del cliente.
Benefits
Focusing of resources and efforts on business, freeing them from administration and supervision of monitoring systems
Decreased TCO (Total Cost of Ownership)
Decreased operating costs (in resources and maintenance of monitoring solutions)
Faster identification and resolution of incidents
Greater system uptime
Obviates the need for dedicating time to installation and training in complex applications
