What is ZIMA?

Mobile communications have become crucial in our daily businesses and lives. Technical issues are therefore perceived as very sensitive and network operators are more exposed. Network providers are forced to react as quick as possible minimizing impacts on affected services and offering explanations to subscribers.

There are a lot of other solutions in the market that can be used to understand what is impacting the subscribers. Most of them provide partial perspectives and some of them complement each other.


Before ZIMA, none of the technical sources provided overall views and in most cases manual analysis were required to cross information and get to conclusions.

Federico Hornillos, Ayscom’s CEO

A unique network troubleshooting solution

Key facts

Best possible diagnosis using all available information

Automatic

End-to-end visibility

Per user and event (no aggregated info)

Merge subscriber experience and network performance

Cost-effective

Benefits

Reduce cost of call centers

Avoid ad-hoc drive testing

Inexpensive alternative to drive testing equipment.

Reduce resolution times.

Increase customer satisfaction.

Reduce cost of technical analysis: cross-domain automatic diagnosis

Cross-domain diagnosis

The platform gathers information from two main sources:

Passive probe monitoring system, that offers user’s related XDRs from the monitored core network interfaces.

ZIMA’s Android agent is installed on user’s handsets providing all the information available from subscriber perspective (phone status, user activity and geolocalized radio network information).

Once all the information collected is available on the platform, it is classified into scenarios according to the user activity.

Finally, these groups of information are assessed with a customizable diagnosis engine. The results are available to the operator automatically so they can be analyzed on Zima’s Web User Interface.

The agent

The Android based agent is an easy-to-use and powerful application that offers deep knowledge and analysis of all the activity performed over the handset. It also allows you to send information via e-mail, to report issues to customer care center and perform multiple active tests on demand.

The Project “DESARROLLO ORIENTADO A LA MEJORA DEL DESPLIEGUE, OPTIMIZACIÓN Y CALIDAD DE SERVICIO DE LAS REDES 4G DE TELEFONÍA MÓVIL” with TSI-100105-2014-128 file number, has been co-funded by Acción Estratégica de Economía y Sociedad Digital (AEESD) 1/2014, which is a programm of the Ministerio de Industria, Energía y Turismo, according to the Plan Estatal de Investigación Científica, Técnica y de Innovación 2013-2016..