Mobile communications have become crucial in our daily businesses and lives. Technical issues are therefore perceived as very sensitive and network operators are more exposed. Network providers are forced to react as quick as possible minimizing impacts on affected services and offering explanations to subscribers.

There are a lot of other solutions in the market that can be used to understand what is impacting the subscribers. Most of them provide partial perspectives and some of them complement each other.

Before ZIMA, none of the technical sources provided overall views and in most cases manual analysis were required to cross information and get to conclusions.

Federico Hornillos, Ayscom’s CEO

Key facts


The platform gathers information from two main sources:

Once all the information collected is available on the platform, it is classified into scenarios according to the user activity.

Finally, these groups of information are assessed with a customizable diagnosis engine. The results are available to the operator automatically so they can be analyzed on Zima’s Web User Interface.

The Android based agent is an easy-to-use and powerful application that offers deep knowledge and analysis of all the activity performed over the handset. It also allows you to send information via e-mail, to report issues to customer care center and perform multiple active tests on demand.

The Project “DESARROLLO ORIENTADO A LA MEJORA DEL DESPLIEGUE, OPTIMIZACIÓN Y CALIDAD DE SERVICIO DE LAS REDES 4G DE TELEFONÍA MÓVIL” with TSI-100105-2014-128 file number, has been co-funded by Acción Estratégica de Economía y Sociedad Digital (AEESD) 1/2014, which is a programm of the Ministerio de Industria, Energía y Turismo, according to the Plan Estatal de Investigación Científica, Técnica y de Innovación 2013-2016..